Products

Are batteries included?

• Some manufacturers include batteries with their product, some do not. Individual product descriptions will indicate if batteries are included.

Can I get more information about a product?

• Certainly! Email our staff.

What if my Lingerie doesn't fit?

• Please note that for health reasons, we are unable to offer an online credit or refund on lingerie items including body stockings, hosiery, thongs, g-strings and briefs. We are also unable to offer an online credit or refund on intimate apparel and/or costumes simply because you "changed your mind".
  
  We MAY issue an online credit or refund on intimate apparel and/or costumes if your outfit does not fit, provided it has not been worn, damaged, soiled or laundered in any way and is returned to us in its original packaging with swing tags and labels attached. Accordingly please ensure you wear under garments when trying these items on at home and take care when unpacking and repacking your outfit. We reserve the right to refuse an online credit or refund if in our opinion the outfit has been worn, soiled or laundered in any way.
  
  Please refer to the size guide in the product description and select your size carefully. Our intimate apparel and costumes are typically tight fitting, so if you are in doubt between two sizes, we suggest purchasing the larger size for a more comfortable fit.
  
  We cannot offer an online credit or refund on any sale, clearance or discounted item, unless the item is found to be faulty.
  
  YOU are responsible for all return shipping costs when sending an item back to us for an online credit or refund. We strongly recommend you send the item to us by registered post and retain your proof of postage as we do not take responsibility for goods lost or misplaced in transit.
  
  You must notify us within five (5) days from the date of receiving your order to be eligible for an online credit or refund. All returns MUST be accompanied by a Return Authorisation number to be considered for online credit or refund, this is done via our website. Please see our Returns page for more information